Just Unboxed and clear fluid is bubbling out of LDC screen!

Updated on October 25, 2018 in Support & Troubleshooting
7 on October 22, 2018

Sad to say but we are just now unboxing and setting up and opened the lid to find a clear liquid under the resin tray. Upon inspection we found the clear liquid filling up the space surrounding the LCD screen so much so that when we push down on the black tape the clear liquid bubbles up out the tape and flows onto the LCD screen. Did not even get a chance to try it out. https://youtu.be/4yIUy8Tt1I4

Please advise

 
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0 on October 22, 2018

OMG.. This happened to me after some use though. It was with the original Slash I had. Uniz were kind enough to replace my machine with a Slash+ which has been performing well, so far! Once the zOil leakes it’s curtains. I hope you get a replacement ASAP.

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0 on October 22, 2018

Mine is the brand new UDP Slash Plus. I would say it was from shipping but there is no oil anywhere else only under the LCD screen and resin tray. Doesnt make sense

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0 on October 23, 2018

Hi, I watch the video you post, and I think the bad shipping cause the leaking, you can email our support with your machine information and the video to ask for a replacement unit.

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2 on October 23, 2018

Thank you for your reply,

 

I would be happy to send it back, Please send me a shipping label. I have already paid over $200 in shipping charges and it arrived broken.

on October 24, 2018

Ok, pls provide your information to our support email, they will take care of it.

on October 24, 2018

Ok, pls provide your information to our support email, they will take care of it.

From Uniz Support

Very good,  thank you for your support. I am backer #130 I contacted Uniz yesterday and am waiting on a reply. I sent another email today.

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0 on October 25, 2018

Just an update for all, UNIZ did reply and sent out a shipping label. Good for you UNIZ you are learning better customer support.

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