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24×7 online customer service launch

24×7 online customer service launch

Updated on April 19, 2021 in Uniz News & Updates

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Hanson 17 0 on February 22, 2019

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Lyubo 3 0 on March 21, 2019

I ordered resin

order # 1679 / 03.11.19

Still I don’t have any information about my order .

I sended to the seller few emails . No any answers .

lyubod@lightwavetechnology.com

Hanson 0 on March 28, 2019

Hi Lyubo,

Your order had been shipped. Our logistics team will provide tracking number to you

Art 0 on April 16, 2019

Hey Uniz Support:

Besides this thread, how is the “24×7” chat supposed accessed? Any other company I’ve ever dealt with would put a link on the support page – but I don’t see that anywhere – disappointing; just like the Slash.

UNIZ after-sales 0 on April 17, 2019

Hello, you can see the chat chat window on the official website www.uniz.com

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Franc 0 0 on February 6, 2020

REALLY????????????????????

Funny I tried a few times, NO F***ING response!

I would suggest to straighten yourself up!

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Dieter 1 0 on July 22, 2020

Hello,

The pressure starts but stops in the tank and the front button lights up red and nothing happens.

Both power supplies light up green.

How can I check if the power is coming into the device?

Thanks

uniz after sale 0 on July 27, 2020

I think you should email our support@uniz.com to ask for a solution to your issue.

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Michele 1 0 on July 28, 2020

what is the current firmware version for the slash plus ?

uniz after sale 0 on August 4, 2020

4.5

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Vasiliy 5 0 on March 23, 2021

Hello!

When your company can send IBEE printer if I paid today?

Thank you!

uniz customer service 0 on March 24, 2021

Which area would you like us to send to?

Vasiliy 0 on March 24, 2021

In the New Castle DE

uniz customer service 0 on March 24, 2021

It will be sent next week if you pay the air freight. Or it would be sent in early April.

Vasiliy 0 on March 24, 2021

Can I choose ground type of delivery (53$)?

uniz customer service 0 on March 24, 2021

Yes.

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uniz customer service 0 0 on March 24, 2021

It will be sent next week if you pay the air freight. Or it would be sent in early April.

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Donald 0 0 on April 19, 2021

@Vasiliy – Don’t buy one, hugely disappointed in this unit, locked to UnizMaker software, hit and miss on prints with 50% failure rate, no way to hollow or add infill to prints. Models print solid every time, massive waste in resin.

Wireless and Ethernet connectivity as it claims is only for printing from their online marketing place, limited to using USB drive to print local.

Steer clear!

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