Noted, we will try our best. 

How about setting up a manned 800 number so users can call you?

Ditto for the chat?  It seems manned intermittently, but if there’s nobody there, it shouldn’t be available as an icon.

We are keeping on continuously improvement for our products, documentations and services. We take care every complains from our customers. You can see we add unboxing and maintenance procedure on website. We also will upload more instruction videos in the future. The new software and firmware are released monthly. The forum is improved. Yes, we are doing this. Thanks for your patience. Appreciate your complains as well, because that means you really care about our products and want it better. We will try our best to provide better products and services. Please wait and see.

Hanson,

Thanks for at least responding, though it is pathetic that the first post was on Oct 8, and the first response by Uniz was Nov 13 – that is more than a MONTH to respond . . .

You can make all the videos and instructions you want, but the point here is, what you are shipping: hardware/software/firmware/consumables and service, are not to the point where you should be shipping them as anything other than Alpha level products.

Nothing I have received from UNIZ works.  I’ve yet to make a successful print.  The software is buggy, doesn’t work as it should and crashes.  Support as has been mentioned is woefully inadequate.

Uniz should offer refunds to any backer that wants one because this product is not what was advertised on Kickstarter and I do not see any clear path to EVER getting any value out of my purchase.  Quite candidly, this is the worst crowdsourced product I have ever purchased.

In the 3D Printer world and KS purchasing it must be understood that a KS reward is for supporting a company start and not necessarily a purchase of a finished product. HOWEVER, these rewards, while half-baked, are typically to some degree OPEN SOURCE and those with the rewards typically fix, tune and upgrade as further support to the kickstarted company. As such the company MUST cooperate 100% with the community or the community rejects them and they fail. That is what crowd funding is meant to be… NOT a free marketing and sales resource to incompetent, greedy people.

UNIZ does not understand any of this.  They used KS multiple times yet they soak their customers with closed source pricing, bait and switch tactics and not even half baked products in terms of DESIGN not production!

They cannot have it both ways. Either Uniz is open about what they have shipped and willing to UNHOBBLE the resolution, provide access to the code in the SD card, listen to design issues and upgrade accordingly or they will simply fail and LOSE FACE!

Looking for a 3d Printer for your jewelry or dental business? or conversely, looking for a hobby machine that you can tweak, upgrade and tune?

STAY AWAY FROM UNIZ!

I bought with enthusiasm a Slash C last Chritmas directly from Uniz. 3 Months later I got a parcel with a huge and good packed printer. But unfortunately the resin VAT had a broken FEP film. I contacted the support but as you all already experienced the support is really bad. First they said that the replacement VAT has to wait for testing and then after a while they promised to send out one if I coud supply my Tax number and stuff. But as a private customer I don’t have any. They continued to ask for numers until I decided to invest my time in posting bad reviews on the printer rather than writing daily emails. After 2 months I still don’t have a VAT, a new printer is not usable. What a pitty.