A rich user community is essential to any new tech product, yet Uniz appears to build tempermental, poorly documented machines which have only support through the community forum. Contrast this with my firewall, Cujo. Within 15 minutes of setting up the device (using their easy to follow instructions) they called me to ask if I had any questions and to assure me that the device was up and working properly. I have probably sold another 10 Cujos through my personal recommendations.
When asked about my brand new Slash OL, the story will be sadly the exact opposite.