The build platform could not descend after it rises to the highest

Updated on October 8, 2018 in Support & Troubleshooting

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罡 7 1 on October 5, 2018

I have tried calibrating the Z axis. The printing task stopped After the printer starts。

I have tried many times，How can I solve this problem?

Houmin 0 0 on October 6, 2018

Please describe the platform motion after you touch the blinking green button, does it move a little then stopped working?

罡 0 0 on October 6, 2018

yes,it move a little then stopped

Houmin 3 0 on October 6, 2018

Could you please take a short video of the Z-axis calibration?

罡 0 on October 7, 2018

Unable to upload video，I can only give you a link.
Of course, you can give me a email adress.
https://pan.baidu.com/s/1lXZx-K2A5QI04s4g4O1pLQ

罡 0 on October 7, 2018

I feel that the building platform seems to have been locked.

Uniz Support 0 on October 8, 2018

Hello, what’s the firmware version in your printer?

罡 0 0 on October 8, 2018

4.3

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