UNIZ does not have a support, be aware

Updated on February 7, 2020 in Support & Troubleshooting
2 on February 6, 2020

Be aware that UNIZ does not have a real support. Their support guys just keep copy pasting manuals from their website and they have little to know knowledge how to debug. I gave them access 24/7 to the printer and no one is able to check it ( they can SSH / Teamviewer ) to the printer, but they obiously do not have anyone with knowledge.

 

I write them, LAN and WIFI has problem, 1 piece out of 3. Their response after 2 days, connect to WiFi, use manual from web. They should switch their staff.

 

 
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0 on February 6, 2020

🙁

Understand fully your frustration, Petr! Anycubic has better support for printers that sell for 400$!!!!!!

 

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0 on February 7, 2020

Have you solved your problem? I can help you if you don’t have it.

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